Frequently Asked Questions
How do I get my son/daughter admitted?
How much does it cost?
Cost depends on factors such as how your child is referred to Nexus and how long he/she needs treatment. Your Admissions Coordinator
can help you determine costs and finances.
Do you accept private insurance?
Yes. Nexus offers a variety of payment options including private pay, health insurance, Medicaid reimbursement to local government agencies, and state and county juvenile justice/family court referrals.
Do you provide transportation for youth admitted to a Nexus treatment site?
Transportation arrangements can be made by contacting an Admissions Coordinator
. In many cases, Nexus will send a representative to meet your child and accompany him/her to a Nexus treatment site.
Do you accept out-of-state admissions to Nexus treatment sites?
Yes. Contact an Admissions Coordinator
to discuss treatment options and determine the best site for your child.
Who will be my main contact while my child is in treatment?
You will meet with a therapist who will work with you and your child throughout treatment. Your therapist is your primary contact on the treatment team, and he or she can answer any questions and concerns you may have. You can also contact the case manager who works with you and your child. At admission, you will receive a magnet and a list of important contacts and phone numbers to help you keep our information handy.
Who can my child talk to or visit with?
Immediate and extended family members, as well as other adults who are safe and important to your family, are encouraged to have phone contact and visits with your child during treatment. If the placing agency or the court system requires us to seek permission for family contact or visits, we will let you know; otherwise, we will ask you which family members are appropriate contacts for your child. Siblings are also welcome to call or visit. However, when a sibling has been victimized by your child, we will talk about those issues in therapy before we recommend any contact or visits. Your child's friends can mail letters as long as you approve of such contact, but we do not allow phone calls or visits between youth and their peer friends.
When can I talk and visit with my child?
We want you to have contact with your child. We will never restrict access to your child or tie contact to privileges. You can call your child every day if you wish. Your child's program will designate a daily calling time that does not interfere with school or scheduled therapy time. Calling time is usually scheduled for the evening. If the regularly scheduled calling time does not fit your schedule, talk to your therapist or case manager to arrange a special time for contact with your child. The therapist will also work with you to establish the frequency and focus of family therapy, as well as the frequency and timing of face-to-face visits with your child.
When will overnight home time begin?
Overnight home time is different for every child and family. Overnight home time depends on many factors: your child's and family's readiness, your child's safety, and your child's treatment needs. You will be a part of these decisions with the treatment team. In some cases, the referral agent determines the frequency and readiness of family overnight visits. We will make sure you are well aware of the referral agent's specific involvement with your child's treatment.
What is daily life like for my child?
Nexus treatment sites offer 24-hour therapeutic programming. That means that your child is involved in many therapy related events to help them learn better coping skills, sometimes on a daily basis, such as individual therapy or counseling, group therapy or counseling, skills groups, and/or family therapy. Because your child lives here, daily life also includes the normal routines for wake up, meals, school, recreation, chores, activities, quiet time, and bedtime. You will be given your child's specific daily schedule after admission.
Will my child be in the community?
Sometimes we have special activities and events that happen at the treatment site and some that happen in the community. We like to involve ourselves in the community as much as possible so that each child learns valuable skills about being safe in the community. Your child will participate in community activities when they are safe to be off the physical treatment site. They will also attend medical appointments in the community.
Can I bring things for my child?
Yes, there are many things you can bring to your child, items that are safe and supportive of your child's treatment. You will receive a list of permitted items. We encourage you to keep your child's expensive belongings at home because such items might get lost or broken. Your child's program will provide you with a list of clothing items that your child will want to have while they are in treatment.
How do I help my child in treatment?
The best thing you can do to help your child is to work with us and be involved. We want you to be involved in your child's life, and we want you to be involved in family therapy so that we can help your entire family. Keep loving your child, stay involved, and when he/she is struggling, encourage him/her to turn to the staff for help.
How will my child's medical cares be met?
We have doctors in our community that we use for all medical care. If your child needs specific medical procedures that are not covered by your child's insurance, we will consult with you and/or the placing agency to work out payment issues.
What if my child calls me to complain about the program?
Youth in treatment are asked to do difficult emotional work and sometimes they may deal with difficult situations with other peers or staff. It is good if they are willing to talk to you about their difficulties. Just listen to them and try to help resolve their problems. If you receive a call from your child expressing problems with the program or with a particular staff person, and you are concerned about what they are reporting to you, call or contact your case manager or family therapist so we can resolve the problem together. We invite you to involve us if you are ever concerned about anything you see or hear in our programs. If you feel you or your child's rights have been violated, or your concerns are not being addressed after talking to the team, you can file a formal complaint.
What if I disagree with something regarding my child's treatment?
We will work hard to explain our treatment process and to tell you what we are doing and why. We will also be seeking your advice and recommendations about treatment because you are a valuable part of our team. If for some reason a decision has been made about your child's treatment that you do not agree with, talk with your therapist, case manager, or to the clinical supervisor to discuss your concerns. They will work with you to understand treatment issues or why certain decisions have been made. If you feel you or your child's rights have been violated, or your concerns are not being addressed after talking to the team, you can file a formal complaint.
What do I do if I am in a crisis?
We are here to help you just like we are here to help your child. Please call us if you need help. If there is not someone that can help you when you call us, please call 911 or go to the nearest emergency room and ask for mental health assistance. Many communities have crisis lines and services. If you want us to help you locate your area crisis line, please let us know and we can help find such resources so that you are prepared for an emergency.
When will my child be done with treatment?
Our goal is to work with your child and to successfully return them to home or the community as quickly as possible. The exact discharge date is different for every child and depends on your child's treatment goals and needs. Your therapist will involve you in all discharge decisions. Sometimes the referral agent helps in determining when your child has successfully completed treatment. If this is the case for your child, you will still be involved in discussions about discharge and we will make sure you are aware of the referral agent's role in your child's treatment and discharge decisions.
What happens after treatment?
During treatment, Nexus will work with you and your child to prepare for a successful discharge, including identifying and setting up services you will need and coordinating care with a community-based provider, if required. Of course, you can always call us for advice even after your child has left following discharge. We care about your successful, long-term family stability, and we want to hear from you.